Sidekik

Next-level employee self service-service at your fingertips

What is Sidekik?

Sidekik is a Virtual Staff Assistant that delivers a full range of Enterprise Support Services (ESS) — from sharing essential knowledge and handling routine procedures to streamlining mission-critical business workflows such as employee onboarding and compliance.

It gives you a single intelligent chatbot to handle it all—whether it’s finding information across intranet applications and answering your FAQs and policy questions, checking the status of a claim or help desk ticket, completing routine tasks like applying for leave, or guiding you through essential workflows such as onboarding.

Sidekik offers a powerful Agent Portal—the shared services staff companion to the employee chatbot—enabling these teams to assign information sources, configure tasks and design business workflows for smooth execution.

It aims to be your ultimate virtual companion for shared services activities, acting as a proactive, knowledgable and capable agent that cares about your success.

What's so cool about using it?

The Sidekik advantage

Streamlines information access

Saves users from having to search through lengthy documents or web pages, or navigate through multiple intranet applications, by delivering precise answers to specific questions instantly.

Reduces repetitive workload

Frees up human resources by automating routine, boilerplate responses, facilitating greater employee self-service, causing lesser boredom for support staff and increasing their quality of work.

Scales subject-matter expertise

Increases the organisation’s capacity to to instill knowledge of policies and procedures, and handle specialised inquiries efficiently, with minimal human involvement and round-the-clock availability.

Boosts customer satisfaction

Enhances CSAT through need-based conversations and learning, quick information gathering across integrated systems, 24/7 responsiveness, and orders of magnitude reduction in wait time.

Reduces delays in onboarding

Chat-based business workflows with proactive reminders help reduce completion durations and increase timely completion of onboarding, compliance and other mission-critical activities.

Some industry benchmarks

Industry research (Vanguard, IBM, Gartner, McKinsey, et al) indicates that VCAs can reduce human handling time by 70%, while delivering support cost savings of 30–50%.

Testimonial

Trusted by millions

4.7 (2,488 Rating)

Efficiency Boost Through Smart AI

Zentiv has completely transformed how we use data. Their AI tools are intuitive and incredibly powerful. We've seen a 40% improvement in operational efficiency.

Ethan Maxwell

Fast, Accurate, And Insightful

I’m impressed by how fast Zentiv’s platform processes complex data. It helps me generate accurate insights in minutes. Their NLP features are particularly outstanding.

Sarah Collins

Driving Growth With Intelligent Automation

Zentiv helped us unlock new levels of growth. The automation features saved us countless hours. We now make faster and smarter decisions every day.

Lauren Fisher

Sidekik

Next-level employee self service-service at your fingertips

What is Sidekik?

What's so cool about using it?

The Sidekik advantage

Streamlines information access

Streamlines information access

Reduces repetitive workload

Reduces repetitive workload

Scales subject-matter expertise

Scales subject-matter expertise

Boosts customer satisfaction

Boosts customer satisfaction

Reduces delays in onboarding

Reduces delays in onboarding

Some industry benchmarks

Some industry benchmarks

Testimonial

Trusted by millions

4.7 (2,488 Rating)

Solutions

Resources

Company